Reference

How hgo99 login Handles Your Personal Data

This Privacy Policy explains exactly what personal data hgo99 login collects when you open an account, make a deposit via DANA, OVO, GoPay, or QRIS, and interact with…

Data encrypted in transit & at restDANA, OVO, GoPay, QRIS transaction privacyNo third-party sale of your dataAccount data deletion on requestIndonesia-region data handling
hgo99 login How hgo99 login Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how we store your data, want to request a copy of what we hold, or need to report a privacy…

Live Chat — 24/7 Open your account dashboard and tap the chat icon to connect with our privacy…
Email Privacy Request Send a written request to the email address in your account settings.
In-App Support Ticket Submit a formal ticket through the Help section of the hgo99 login app.
DATA PROTECTION PRACTICES

Six Ways We Protect Your Account Data

Every layer of our data handling is designed to keep your personal and payment information secure — from the moment you create an account to the moment you…

End-to-End Encryption

All data sent between your device and our servers uses TLS 1.3 encryption.

Cookie Controls in Your Account

We use session cookies to keep you logged in and analytics cookies to improve page load times.

Payment Data Tokenisation

We never store your raw payment credentials. When you complete a deposit via GoPay or QRIS, the provider returns a…

Account Security Alerts

Each time your account is accessed from a new device or location, we send an alert to your registered email…

Data Retention Schedule

Active account data is kept for the duration your account is open.

Right to Request & Delete

You can request a full export of the personal data we hold on your account, or ask us to delete…

What You Asked About Our Privacy Policy

Below are the questions we receive most often from Indonesia account holders about how hgo99 login collects, uses, and protects personal data. Each answer reflects the actual processes our privacy and operations teams follow — not a generic legal template.

We collect your name, email address, date of birth, and country of residence at registration. Once you transact via DANA, OVO, GoPay, or QRIS, we also retain the tokenised payment reference — never your full credentials or wallet password.

We do not sell your personal data to any third party. We share only the minimum required data with payment providers — such as DANA or GoPay — to process your deposit or withdrawal, and with fraud-screening services where local law permits.

Submit a data-access request through live chat (24/7 in your dashboard) or by email from the address registered to your account. We acknowledge within 24 hours and deliver the data export within seven business days.

Yes. Contact our privacy team via live chat or the in-app ticket system to submit a deletion request. We remove all identifiable records within seven business days, retaining only the anonymised transaction log required by applicable obligations.

We use session cookies to maintain your login and analytics cookies to measure page performance. You can view, adjust, or withdraw cookie consent at any time from the Privacy tab in your account settings — changes take effect on your next page load.

No. When you pay via QRIS or OVO, the provider's system returns a transaction token, which is the only reference we store. Your actual account credentials or wallet PIN are never transmitted to or stored on our servers.

We retain anonymised transaction references for the period required under applicable operating obligations, then delete all identifiable personal data permanently. You will receive a confirmation email once the purge is complete, typically within seven business days of your closure request.